Welcome to Integrative Family Care! We are trying to transform healthcare by returning it to its roots-- the doctor-patient relationship. We are so excited you found us and are looking forward to many years of working together. Here’s how things work around here. If you have any questions, please ask!
LOCATION: Our office is located at 2200 Victory Parkway, Suite 603. Limited appointments will still be available at our West Side location at Beacon Orthopedics, 6480 Harrison Ave, Suite 100, Cincinnati OH, 45247.
BUSINESS HOURS: Monday-Friday 8 – 5. Evening hours vary, please ask!
APPOINTMENTS: For all appointments, please use the Online Scheduler on the “For Members” page of our website, www.ifcdirect.com/for-members/. If you have any difficulties, just call! Please do not walk-in to the office for unscheduled care. For us to run on time and meet your expectations, we stay on task as much as possible. Walk-ins, for any purpose, make it hard for us to concentrate.
AFTER-HOURS CONCERNS: We want to take very good care of you. We understand sometimes you get an infection, fall out of a tree, or have an asthma exacerbation outside of office hours. We are available after 5pm and on weekends for urgent health matters. We rely on you to be responsible with this access. Please CALL Dr. Glass or Dr. Mechley after routine work hours if you have an urgent concern that would lead you to go to the urgent care. If we can help, and save you hassle and money, we will! NO TEXTING after hours! If it’s casual enough for a text, it can wait until business hours. If it’s urgent, we need a real phone call.
COMMUNICATION: Did you sign up for the Spruce app for your cell phone? Did you turn Notifications ON? Please do! Please use the Spruce app to call and text us. This will not only provide a secure method to communicate, it will also identify you as a patient for a quicker response. Due to the secure nature of Spruce, it takes several rings before it reaches us, so please stay on the line until we answer or you get our voicemail. Again, being able to communicate with you makes both of us happy. ☺
Do you follow us on Facebook or Instagram @ifcdirect? Lots of good info, healthy living stuff, and insights into life behind running an independent medical practice. We’re doing something cool and want to share it with you!
Our policy is ‘no news is no news’. You should always hear from us about ANY tests you have through Integrative Family Care. If you do not hear from us within 1-2 weeks on most matters, please contact us. Sometimes we drop the ball. Other times, things get lost in translation-- the medical world still uses paper fax for most things (ugh!).
Phone calls: will be returned the same or very next business day. Please leave a message. Repeated calls slow us down and delay your care.
Labs: return within 2-3 days and have to be reviewed by a doctor. Please give us 3-5 work days to get back to you on most labs. Pap smears, skin biopsies: return to us within 5-7 days and you should hear from us within 7 days of your procedure. Mammograms, Bone Density, Sleep studies and cardiology tests: Please give us 7-14 days on these results, they take a bit of time!
MEDICATION & REFILLS: Please bring your pill bottles with you to your visits. It helps SO much. Refills: If you need refills, please call your pharmacy and they will fax us the request. Refills take 2-3 business days, so please plan accordingly.
LABS: You can pay cash out of pocket (we have a price list for labs, negotiated to some of the lowest rates in the city!) or you can bill your insurance.
VACCINES: We don’t carry them onsite. They are VERY expensive to maintain so like many independent practices, we have partnered with local pharmacies where you can use your insurance.
HOW WE SPEND OUR TIME: Insurance prior authorizations. If you have insurance and need imaging or a referral to a specialist, we will process this for you. Behind the scenes, however, understand that at times these prior authorizations can take OVER TWO HOURS of a staff member or provider’s time. Please be patient. We don’t usually do disability paperwork. You will need a formal disability evaluation. Claims are almost always denied if a specialist is not involved.
PAYMENT: Payment matters. We are purposefully small. We have a very tight budget and we like it that way. We can save people A LOT of money and operate on a low budget (and keep costs low) if everyone plays their part. The monthly membership is due monthly, quarterly or yearly depending on your preference. Members who accrue more than 60 days of unpaid balance will be discharged from the practice. Members who choose to ‘sign off and on’ will be charged a $250 re-join fee each time they desire to re-join. This is because we cannot keep costs low for everyone if some folks use us as a fee-for-service clinic.
YOUR FIRST APPOINTMENT: Lots of important stuff happens!
• Are you coming from an office that uses Epic Mychart? Please bring your login and password. We can show you how to download important data from your chart.
• Please bring all pill bottles so we can reconcile your meds.
• Have you received your SignNow email? It includes our patient contract. This helps us support each other responsibly. And yes, we also have a HIPPAA form for you to sign! Can’t avoid it. Do you have Medicare? We have one extra form for you to sign when you arrive at the office.
• We will check your access to Spruce and On-line Scheduling. Super important!
We are changing healthcare- and we are so grateful you’re on board!