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Getting started with Spruce

The Spruce Care Messenger app is an all-in-one communication platform for doctors and patients. When you download the Spruce app, you can conveniently exchange messages with your Dr. Glass and Dr. Mechley and have the comfort of knowing your communication is secure, encrypted, and HIPAA-compliant. 

Spruce gives you more than just messaging. You can send and receive photos, videos, and PDF attachments as well. Everything you receive from your provider is stored inside the Spruce app, and when you receive a new message, you'll get a notification on your phone from Spruce. 

  1. You will receive a text to the phone number you provided with a link to the Spruce App. If you did not receive an invitation to Spruce, call (513) 457-4073. Need help? Learn more about accepting the invitation.

  2. Get alerted when we chat or call! Learn more about turning on Spruce notifications.

  3. Are you calling? Due to the secure nature of Spruce, it takes several rings before it reaches us, so please stay on the line until we answer or you get our voicemail.

  4.  Need more help?  Please email Spruce at support@spruce.com

Here are more handy links for using the app: